ABOUT
US
Our
Vision
We
aim to provide holistic quality health care for you, your
family and the community.
Our
doctors aim to practise according to the Hippocratic Oath:
“I
solemnly promise to practise the art of Medicine with due care
and with conduct becoming a physician. In the exercise of my
profession I will ever have in mind the care of the sick and
the well-being of the healthy. In furtherance of these ends I
will use all my knowledge and will strive to perfect our
judgement. I will, furthermore, keep silence on any matters I
may witness or hear in the course of my professional work which
it would be improper for me to divulge” – A
Declaration of Professional Dedication, University of Western
Australia.
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What
is General Practice?
General
practice is that component of the health care system which
provides initial, continuing, comprehensive and co-coordinated
medical care for all individuals, families and communities and
which integrates current biomedical, psychological and social
understandings of health. It is a highly personalized type of
care.
General
Practitioner (a.k.a. GPs or Family Physicians/Doctors) is a
medical practitioner with recognized generalist training,
experience and skills, who provides and co-ordinates
comprehensive medical care for individuals, families and
communities. In Australia since 1996, all doctors require
another 3-4 years of post-graduate “General Practice”
training after their basic medical degree (Bachelor of Medicine
& Bachelor of Surgery – M.B.B.S.) and internship
year.
In
managing the patient, the GP may make appropriate referral to
other doctors, health care professionals and community
services. General practice is the point of first contact for
the majority of people seeking health care. In the provision of
primary care, much ill-defined illness is seen; the GP often
deals with problem complexes (i.e. group of vague complaints)
rather than with established diagnoses or diseases. The
practitioner must be able to make a total assessment of the
person’s condition without subjecting the person to
unnecessary
investigations,
procedure and treatment.
The
Practice
Our
young and vibrant practice is opened since April 2006. We have
a nurse assisting our doctors every day to reduce patient
waiting time and doctors stress level!
We
are very proud to have passed rigorous examinations of our
practice and achieved FULL accreditation status by the
Australian
General Practices Accreditation Limited (AGPAL).
Not all practices are accredited as it is NOT compulsory. The
standard criteria which we must meet for full accreditation are
set by the Royal Australian College of General Practitioners
(FRACGP). This process is repeated every three yearly according
to the most updated standards.
Our
doctors are local graduates of the University of Western
Australia.
We
are proud to be a small intimate and non-corporate family
practice.
Bedford
Family Practice aims to provide continuity of care and high
quality family medical services to the Bedford and surrounding
community by constantly revising our method to achieve the best
outcome for our patients without compromising quality.
The
Doctors
Dr
Katherine Vanopulos MBBS (UWA), DCH, FRACGP
Graduated
from the University of WA with Bachelor of Medicine and
Bachelor of Surgery – M.B.B.S (UWA), 1999.
And is a
Fellow of the Royal Australian College of General
Practitioners– F.R.A.C.G.P.
She has a post-graduate
Diploma in Child Health (DCH) from UWA.
She has
hospital experience at Sir Charles Gardiner Hospital in
Emergency Medicine, General Medicine, General Surgery, Ear,
Nose and Throat Surgery, Cardiology, Dermatology, Rheumatology,
Immunology and Geriatrics. She has worked extensively in all
areas of paediatrics at Princess Margaret Hospital and also
worked in the field of Gynaecology.
She
is interested in all areas of Family Medicine, but has a
special interest in Women's Health and Paediatrics.
Dr
Minh Nguyen MBBS (UWA), DCH, FRACGP
Graduated
from the University of WA with Bachelor of Medicine and
Bachelor of Surgery – M.B.B.S (UWA), 1999.
And is a
Fellow of the Royal Australian College of General
Practitioners– F.R.A.C.G.P. He has a post-graduate
Diploma in Child Health (DCH) from UWA.
He
has hospital experience at Royal Perth in Emergency Medicine,
Geriatrics, Urology, General Surgery, Intensive Care,
Orthopaedic, Palliative Care, Paediatrics (Princess Margaret &
Edinburgh) and Obstetrics/Gynaecology.
He
is interested in all aspects of Family Medicine but has special
interests in Accident & Emergency, Child & Adolescent
Health, Preventive Medicine, Palliative Care, Dermatology,
Minor Surgery, Sports Medicine and Men's Health as well as
Occupational Health & Travel Medicine.
He
is also fluent in Vietnamese.
Dr
Son Nguyen MBBS (UWA), FRACGP
Graduated
from the University of WA with Bachelor of Medicine and
Bachelor of Surgery – M.B.B.S (UWA), 1997.
And is a
Fellow of the Royal Australian College of General
Practitioners– F.R.A.C.G.P.
He
has hospital experience at Royal Perth in Emergency Medicine,
Geriatrics, General Surgery, Intensive Care, Orthopaedic,
Paediatrics (Princess Margaret), Rehabilitation, Rheumatology
and Obstetrics/Gynaecology.
He
has special interests in Accident & Emergency, Child &
Adolescent Health, Preventive Medicine, Skin Cancer Management
& Minor Procedures, Chronic Disease Management (especially
Diabetes), Mental Health & Counselling, and Weight
Management.
He
is also fluent in Vietnamese.
The
Staff
Practice
Manager
Mimi
Practice
Nurse
Ange
Cindy
Judy
Medical
Receptionist
Kaye
Mel
Privacy
& Confidentiality
In
the interests of providing quality health care this practice
has developed a privacy policy that complies with the privacy
legislation and the National Privacy Principals (NPPs). Please
ask our staff if you wish to see a copy of our privacy policy.
To assist us in maintaining accurate records please notify
staff of any changes to your details as soon as possible. If
any information we hold is thought to be incorrect please draw
our attention to the error and we will amend accordingly. Your
medical record is a confidential document – it is
practice policy to maintain security of personal health
information at all times and to ensure that this is available
only to authorized members of staff.
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Practice
Policy
Emergency
During Opening Hours
For
assistance during normal opening hours, please phone the
practice, or if urgent dial 000
for an ambulance (e.g. chest pain). If you present directly to
the surgery please alert the staff to the urgency/emergency.
Please
be aware a doctor may not be present at all times.
Appointments
Phone
9271
4000
A
standard consultation averages 10-15minutes
Whilst
our staff will endeavour to accommodate your preferred time and
requested doctor, this may not always be possible and
alternatives may be offered.
Our
practice aims to see the patient as close to their appointment
as possible. Doctors try to avoid “running late”
since we value your time. Unfortunately, unexpected emergencies
may delay the doctors. If there is prolonged delay we will
attempt to inform you and we thank you for your patience.
You
can help us run on time by:
- Arriving to your appointment
on time
- Book longer appointments for multiple or complex
problems or for multiple family members
- Cancel your
appointment if it is no longer required preferably within 12hrs
of appointment time
- Advising us if you require an
interpreter service at your appointment
Interpreter
Services
If
you require an interpreter in your language at the time of
consultation please inform our reception staff when you make
the booking. This is provided FREE in most cases by Translating
and Interpreting Services (TIS)
1300
655 082.
For
the Deaf
and Hearing Impaired
who
require the use of sign
language
please
call AUSLAN on 1800
25 69 45
for
FREE service. www.nabs.org.au
Due
to risk of misinterpretation we do not encourage the use of
children, relatives or friends as interpreters for sensitive
and complicated medical situations.
Cancellation
If
you are unable to attend your appointment, we would appreciate
a courtesy phone call to cancel as early as possible. This may
help another patient who requires an appointment. For business
reasons, any patients who fail to attend appointments, without
reasonable notice of cancellation (at least 12hours) may incur
a non-medicare rebate able fee of $20.
We thank you for your consideration.
Repeat
Scripts
For
your safety, a consultation is usually required for issuing
repeat prescriptions to review effectiveness, side-effects and
drug interactions. If appropriate, prescriptions may be issued
at the doctors discretion without a consultation AND will incur
a fee of $25
(which
is not Medicare rebate able) per script. Medical staff would
appreciate at least 48hrs
notice for the provision of repeat prescriptions.
Specialist
Referrals
Appointment
with a specialist require a current (< 12 months) referral.
Due to legal requirements, referrals
cannot be backdated.
Specialists require all the relevant medical information. This
generally requires a consultant with the GP to complete the
paperwork.
Telephone
& Electronic Advice
We
do not conduct this as it often leads to mistakes and missing
diagnosis.
Pathology
& X-Ray Results
The
only information given by phone regarding test results will be
a relayed comment from the requesting doctor. Reception staff
are not permitted to provide figures or interpretations of
results. For potentially serious medical problems doctors will
advise patients to make follow up appointments after
Xrays/blood tests as normal results may not excluded serious
illness and re-assessment may be required.
Recall
/ Reminder System
Our
practice is committed to preventative care. We may issue you
with a reminder notice from time to time offering you
preventive health services appropriate for you eg immunization,
cervical screening test, diabetes. If
you do not wish to be part of this system please let us know at
reception.
Aboriginal
& Torres Strait Islanders
Our
practice welcomes all Aboriginal and Torres Strait Islander
people. Our doctors and staff are familiar with the Aboriginal
culture, history and health, and we aim to incorporate this
into our practice. Our doctors are happy to work with
Aboriginal Health Workers in the delivery of comprehensive
health care in Aboriginal contexts.
Quality
Improvement Activities
Our
practice engages in quality improvement and incorporates
systems of continuous improvement. We regularly review our
services, systems and processes to find opportunities and make
the necessary changes to increase quality and safety for
patients.
Clinical
Risk Management System
Our
practice has a clinical risk management system to enhance the
quality and safety of our patient care.
Medical
Students
Teaching
Medical Students is an important part of a doctor’s duty.
Our doctors may have a medical student sitting in during one of
your visit. You will of course be notified before hand when
there is a student present. You have the right to refuse
without prejudice.
Drug
Companies
The
doctors at this practice do not receive any money, expensive
gifts or holiday trips from any drug companies.
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