ABOUT US
Our Vision
We aim to provide holistic quality
health care for you, your family and the community.
Our doctors aim to practise according
to the Hippocratic Oath:
“I solemnly promise to practise the art
of Medicine with due care and with conduct becoming a physician. In the
exercise of my profession I will ever have in mind the care of the sick and
the well-being of the healthy. In furtherance of these ends I will use all
my knowledge and will strive to perfect our judgement. I will, furthermore,
keep silence on any matters I may witness or hear in the course of my
professional work which it would be improper for me to divulge” – A
Declaration of Professional Dedication, University of Western Australia.
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The Practice
Our small family
owned practice has opened since April 2006. We have a nurse assisting our
doctors every day to reduce patient waiting time and doctors stress level.
We are very proud to have passed
rigorous examinations of our practice and achieved FULL accreditation
status by the Australian General Practices
Accreditation Limited (AGPAL). Not all practices are accredited as it is NOT
compulsory. The standard criteria which we must meet for full accreditation
are set by the Royal Australian College of General Practitioners (FRACGP).
This process is repeated every three yearly according to the most updated
standards.
Our doctors are local graduates of the
University of Western Australia.
Bedford Family Practice aims to
provide continuity of care and high quality family medical services to the
Bedford and surrounding community by constantly revising our method to
achieve the best outcome for our patients without compromising quality.
The Doctors
Dr Wah Wah
Lin MBBS, FRACGP
Graduated from the University of Medicine (1), Yangon, Myanmar in 2008 and
is a fellow of the Royal Australian College of General Practitioners.
She has hospital experience in both Victoria and Western Australia in
Emergency Medicine, General Surgery, General Medicine, Cardiology, Plastic
surgery, Vascular Surgery, Cardio thoracic Surgery, and Intensive care as a
resident medical officer and registrar.
She has special
interest in skin cancer management and minor procedures, preventive health
and chronic disease management, women’s health, weight management and
mental health.
Dr Minh Nguyen MBBS (UWA), DCH, FRACGP
Graduated from the University of WA
with Bachelor of Medicine and Bachelor of Surgery – M.B.B.S (UWA), 1999.
And is a Fellow of the Royal Australian College of General Practitioners–
F.R.A.C.G.P. He has a post-graduate Diploma in Child Health (DCH) from UWA.
He has hospital experience at Royal
Perth in Emergency Medicine, Geriatrics, Urology, General Surgery,
Intensive Care, Orthopaedic, Palliative Care, Paediatrics (Perth Children
Hospital & Sick Kids in Edinburgh) and Obstetrics/Gynaecology at KEMH
& JHC. He is interested in all aspects of Family Medicine but has
special interests in Accident & Emergency, Child & Adolescent
Health, Preventive Medicine, Palliative Care, Dermatology, Minor Surgery,
Sports Medicine and Men's Health & Travel Medicine.
He is also fluent in Vietnamese.
Dr Son Nguyen MBBS (UWA), FRACGP
Graduated from the University of WA
with Bachelor of Medicine and Bachelor of Surgery – M.B.B.S (UWA), 1997.
And is a Fellow of the Royal Australian College of General Practitioners–
F.R.A.C.G.P.
He has hospital experience at Royal
Perth in Emergency Medicine, Geriatrics, General Surgery, Intensive Care,
Orthopaedic, Paediatrics (Princess Margaret), Rehabilitation, Rheumatology
and Obstetrics/Gynaecology.
He has special interests in Accident
& Emergency, Child & Adolescent Health, Preventive Medicine, Skin
Cancer Management & Minor Procedures, Chronic Disease Management
(especially Diabetes), Mental Health & Counselling, and Weight
Management.
He is also fluent in Vietnamese.
The Staff
Practice
Manager
Mimi
Practice Nurse
Anjanette
Cindy
Judy
Medical
Receptionist
Emily
Kaye
Lilly
Tho'
Privacy & Confidentiality
In the interests of providing quality
health care this practice has developed a privacy policy that complies with
the privacy legislation and the National Privacy Principals (NPPs). Please
ask our staff if you wish to see a copy of our privacy policy. To assist us
in maintaining accurate records please notify staff of any changes to your
details as soon as possible. If any information we hold is thought to be
incorrect please draw our attention to the error and we will amend
accordingly. Your medical record is a confidential document – it is
practice policy to maintain security of personal health information at all
times and to ensure that this is available only to authorized members of
staff.
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Practice Policy
Emergency
During Opening Hours
For assistance during normal opening hours, please phone the practice, or
if urgent dial 000 for an ambulance (e.g. chest pain). If
you present directly to the surgery please alert the staff to the
urgency/emergency. Please
be aware a doctor may not be present at all times.
Appointments Phone 9271 4000
A standard consultation averages 10-15minutes
Whilst our staff will endeavour to
accommodate your preferred time and requested doctor, this may not always
be possible and alternatives may be offered.
Our practice aims to see the patient
as close to their appointment as possible. Doctors try to avoid “running
late” since we value your time. Unfortunately, unexpected emergencies may
delay the doctors. If there is prolonged delay we will attempt to inform
you and we thank you for your patience.
You can help us run on time by:
- Arriving to your appointment on time
- Book longer appointments for multiple or complex problems or for multiple
family members
- Cancel your appointment if it is no longer required preferably within 24hrs of appointment time
- Advising us if you require an interpreter service at your appointment
Interpreter
Services
If you require an interpreter in your language at the time of
consultation please inform our reception staff when you make the booking.
This is provided FREE in most cases by Translating and Interpreting Services (TIS) 131 450.
For the Deaf and Hearing Impaired who require the use of sign language please call AUSLAN on 1800 246 945 for FREE service. www.nabs.org.au
Due to risk of misinterpretation we do
not encourage the use of children, relatives or friends as interpreters for
sensitive and complicated medical situations.
Cancellation
If you are unable to attend your
appointment, we would appreciate a courtesy phone call to cancel as early
as possible. This may help another patient who requires an appointment. For
business reasons, any patients who fail to attend appointments, without
reasonable notice of cancellation (at least 12hours) may incur a non-medicare rebate able fee of $50. We thank
you for your kind consideration.
Repeat Scripts
For your safety, a consultation is
usually required for issuing repeat prescriptions to review effectiveness,
side-effects and drug interactions. If appropriate, a tele-health
consult can be organised and scripts given.
Specialist
Referrals
Appointment with a specialist require
a current (< 12 months) referral. Due to legal requirements, referrals cannot be backdated.
Specialists require all the relevant medical information. This generally
requires a consultant with the GP to complete the paperwork.
Pathology & X-Ray Results
The only information given by phone regarding test results will be a
relayed comment from the requesting doctor. Reception staff are not
permitted to provide figures or interpretations of results. For potentially
serious medical problems doctors will advise patients to make follow up
appointments after Xrays/blood tests as normal
results may not excluded serious illness and re-assessment may be required.
Recall / Reminder
System
Our practice is committed to
preventative care. We may issue you with a reminder notice from time to
time offering you preventive health services appropriate for you eg immunization, cervical screening test, diabetes. If you do not wish to be part of this
system please let us know at reception.
Aboriginal & Torres Strait
Islanders
Our practice welcomes all Aboriginal and Torres Strait Islander people. Our
doctors and staff are familiar with the Aboriginal culture, history and
health, and we aim to incorporate this into our practice. Our doctors are
happy to work with Aboriginal Health Workers in the delivery of
comprehensive health care in Aboriginal contexts.
Quality Improvement Activities
Our practice engages in quality improvement and incorporates systems of
continuous improvement. We regularly review our services, systems and
processes to find opportunities and make the necessary changes to increase
quality and safety for patients.
Clinical Risk Management System
Our practice has a clinical risk management system to enhance the quality
and safety of our patient care.
Medical Students
Dr Minh may have a medical student sitting in during one of your visits.
You will be notified before hand and you have the right to refuse without prejudice.
Drug Companies
The doctors at this practice do not
receive any money, expensive gifts or holiday trips from any drug
companies.
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